MasterCare Support

To lodge a support request please complete the Lodge a Support Request form below. Alternatively, you can login to our Customer Support Centre. If you do not have a login, please request one by completing the form below.

Each support request is logged in our support system, you will receive an acknowledgement and ticket number which will allow you to track the progress of your request.

You can read our FAQ here.

Lodge a Support Request

Request Login

Support hours: Monday to Friday | 0830-1700 EST

Support number:  +61 3 9675 0600

Email: Please use the Support Request form and a ticket will be automatically lodged.

Login to the Customer Support Centre

Login to the Support Centre to track the progress of your request and view our training material. New users are required to request a login for our support centre.

Remote Access

To allow remote access to your system, please download Team Viewer via one of the links below.

Windows Users

MAC Users

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