Support hours
Monday to Friday
8:30am to 5:00pm EST

The two ways you can contact the MasterCare Support Centre is the Customer Support form or the Login to Support form

Fill in the form to contact our support team.

If you are an existing customer, please login to the Customer Support Center (CSC) to log a support ticket.


If you are a new customer, please Fill in the form to request our Customer Support Center (CSC) login to log a support ticket, access online manuals or download patches and updates.

Remote Access

To allow remote access to your system, please download Team Viewer via one of the links below.

Windows Users

MAC Users

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