Increase your Productivity


Automate your reminders and confirmation processes

Reduce no-shows by sending appointment reminders

Enjoy live updates in your MasterCare EMR calendar based on client response

We can’t remember everything and neither can your patients

With 2-way SMS clients receive reminders which will ultimately help you reduce no-shows at your clinic

SMS MasterCare EMR

Send Reminders and Recalls to your clients’ phones

  • Send appointment, follow-up, results and management plan reminders.

Store Responses

  • Easily see what responses you have received to messages.

Interactive Updates

  • If a customer responds with yes or no, the status of the appointment is automatically updated to be confirmed or cancelled in your MasterCare EMR appointment book.

Want to try 2-Way SMS?

2-way SMS for MasterCare EMR is post-paid. Charges only apply for messages sent, and the cost per message depends on volume.
View our three options:

SMS costs for the initial 1 to 1,000 messages will be charged at 24 cents per message including GST.

SMS cost for messages beyond 1,000 to 5000 will then be charged at a discounted rate of 20 cents per message including GST.

SMS costs for all messages beyond 5,000 will then be further discounted to 15 cents per message including GST.

MasterCare SMS is post-paid and charged per message sent.

The maximum length of a plain character SMS message is 160 characters.

When a message is more than 160 characters however, 7 characters of that message and each subsequent message is required to “join” these messages, and each multiple (in this case, of 153 character messages) is counted as a separate SMS message.

The length of a message containing Unicode characters is shorter, with a maximum of 67 characters. When Unicode characters are used, then the maximum length of such a message is 67 characters i.e. each multiple of 67 characters will be counted as a separate message.

Unlike Unicode characters, each plain text character, i.e. those available on your standard US keyboard, only occupies one character space. Examples of Unicode characters are characters used in other (e.g. Japanese, French, Vietnamese etc) languages.

We recommend only sending plain text messages.

If you are an existing MasterCare EMR customer, let us know that you would like to activate the feature in your software.
If you are a new customer, please advise us you would like to include it as an add-on.