Case Study

Peninsula Health reduces costs and lifts standards with MasterCare+

Peninsula Health is the public health provider for Frankston and the Mornington Peninsula. Serving 300,000 people, they needed a solution to move away from their inefficient paper-based referral and discharge processes, to a more secure and productive electronic messaging platform.

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Benefits of the MasterCare+ software

Referrals are received into one inbox, faxes are converted automatically to digital files, and there are automated acknowledgment receipts. Referrals are assigned by central intake team to appropriate clinical team for onsite/offsite triage.


Patient info is automatically matched and compared through PAS. The Interactive address book supports real-time address search, and standardised referral templates auto-populate info from the GP systems with mandatory customised fields.


GP’s and specialists send and receive referrals direct. Templates are designed in line with RACGP guidelines and in conjunction with clinicians, and referral folders¬† are accessible from Hospitals, private rooms or other preferred location.